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Privacy Policy

PRIVACY POLICY

Last updated: [DATE]


[STORE NAME] ("we", "us", "our") respects your privacy and is committed to protecting the personal information we collect and hold.


This Privacy Policy explains how we collect, use, store and disclose personal information when you use [WEBSITE], purchase products from us, contact us, create an account, subscribe to our communications or otherwise interact with our business.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).


1. OUR DETAILS

Business Name: [BUSINESS NAME] Trading Name: [STORE NAME] ABN: [ABN] Website: [WEBSITE] Email: [PRIVACY/CONTACT EMAIL] Phone: [PHONE NUMBER] Address: [BUSINESS ADDRESS]


2. WHAT PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with us.

It may include:

  • your name;

  • email address;

  • telephone number;

  • billing and delivery addresses;

  • account username and account details;

  • order and purchase history;

  • products you have viewed, saved or added to your cart;

  • motorcycle information you voluntarily provide, such as make, model and year;

  • communications between you and us;

  • warranty, return and refund information;

  • reviews, photographs or other content you submit;

  • competition or promotion entries;

  • marketing preferences;

  • IP address;

  • browser, device and operating system information;

  • website usage and interaction information;

  • referral information;

  • approximate location information derived from technical information such as your IP address; and

  • other information you voluntarily provide to us.

We generally do not need to collect sensitive information about customers. If we need to collect sensitive information, we will do so in accordance with applicable privacy laws.


3. PAYMENT INFORMATION

Payments may be processed through third-party payment providers.

Depending on the payment method you select, your payment information may be provided directly to the relevant payment provider.

We generally do not store complete credit or debit card numbers ourselves where payments are processed by an external payment provider.

Payment providers may collect and process information in accordance with their own privacy policies and terms.


4. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information directly from you when you:

  • purchase a product;

  • create an account;

  • complete our checkout process;

  • contact us;

  • submit an enquiry;

  • request product compatibility advice;

  • request a return, refund or warranty claim;

  • subscribe to our mailing list;

  • participate in a promotion or competition;

  • submit a review;

  • interact with our social media accounts; or

  • otherwise provide information to us.

We may also collect information automatically when you use our website through cookies and similar technologies.

In some circumstances, we may receive information from third parties such as:

  • payment processors;

  • delivery and courier companies;

  • ecommerce platforms;

  • fraud prevention providers;

  • analytics providers;

  • advertising platforms;

  • social media platforms; and

  • other service providers involved in operating our business.


5. WHY WE COLLECT AND USE PERSONAL INFORMATION

We may collect, hold, use and disclose personal information for purposes including:

  • processing and fulfilling orders;

  • processing payments;

  • delivering products;

  • creating and managing customer accounts;

  • providing customer service;

  • responding to enquiries;

  • providing motorcycle part compatibility or product advice;

  • processing returns, exchanges, refunds and warranty claims;

  • communicating information about an order;

  • sending product safety or recall notifications;

  • detecting and preventing fraud;

  • protecting our website and systems;

  • maintaining business and accounting records;

  • improving our products, services and website;

  • understanding how customers use our website;

  • personalising website content where appropriate;

  • managing promotions and competitions;

  • sending marketing communications where permitted;

  • complying with our legal and regulatory obligations; and

  • establishing, exercising or defending legal claims.

We will not use personal information for an unrelated purpose unless permitted or required by law.


6. CUSTOMER ACCOUNTS

If you create an account with us, we may store information associated with that account, including your contact information, delivery addresses, order history and preferences.

You are responsible for maintaining the confidentiality of your account credentials.

If you believe your account has been accessed without authorisation, please contact us promptly.


7. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies, pixels and similar technologies.

These technologies may be used to:

  • keep our website functioning;

  • maintain shopping-cart information;

  • remember customer preferences;

  • keep customers signed in;

  • understand website traffic;

  • analyse how customers use our website;

  • measure advertising effectiveness;

  • detect security issues;

  • personalise content; and

  • provide relevant advertising where permitted.

Some cookies are necessary for the website to operate. Others may be used for analytics, functionality or advertising.

You can usually control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

Where required by applicable law, we will obtain appropriate consent before using non-essential tracking technologies.


8. ANALYTICS

We may use third-party analytics services to understand how customers use our website.

These services may collect information including:

  • IP address;

  • device type;

  • browser;

  • operating system;

  • pages viewed;

  • links clicked;

  • approximate geographic region;

  • referral source; and

  • time spent on the website.

We use this information to understand website performance, improve our store and identify technical issues.


9. ADVERTISING AND SOCIAL MEDIA

We may use advertising and social media services to advertise our products.

Depending on the services we use and your privacy settings, these providers may collect information about your interaction with our website or advertisements.

This may involve cookies, tracking pixels or similar technologies.

Examples may include advertising or analytics services provided by platforms such as Google, Meta, TikTok or other providers we use from time to time.

Information collected by these providers may also be handled in accordance with their own privacy policies.


10. DIRECT MARKETING

Where permitted by law, we may use your contact information to send you information about:

  • new products;

  • promotions;

  • sales;

  • special offers;

  • motorcycle parts and accessories;

  • riding gear;

  • events; and

  • other products or services we believe may be relevant to you.

You can unsubscribe from electronic marketing communications at any time by using the unsubscribe link provided in the communication or by contacting us.

Unsubscribing from marketing does not prevent us from sending necessary transactional or service communications, such as order confirmations, shipping updates, warranty communications, safety recalls or account security notifications.


11. WHO WE MAY DISCLOSE PERSONAL INFORMATION TO

We may disclose personal information where reasonably necessary to operate our business.

Recipients may include:

  • payment processors;

  • banks and financial institutions;

  • ecommerce platform providers;

  • website hosting providers;

  • couriers and delivery companies;

  • warehouses and fulfilment providers;

  • manufacturers and distributors;

  • warranty providers;

  • IT and cloud service providers;

  • email and communication providers;

  • accounting and bookkeeping providers;

  • professional advisers;

  • fraud prevention and cybersecurity providers;

  • analytics providers;

  • advertising and marketing providers;

  • social media platforms;

  • government agencies, regulators, courts or law enforcement where required or authorised by law; and

  • other service providers who assist us in operating our business.

We do not sell customer personal information as a standalone commercial product.


12. SUPPLIERS AND WARRANTY CLAIMS

Where you make a warranty or product-related claim, it may be necessary to provide relevant information to the product manufacturer, Australian distributor, supplier or warranty provider.

This may include information such as:

  • your name;

  • order details;

  • purchase date;

  • product information;

  • motorcycle information;

  • photographs or video;

  • information about installation or use; and

  • details of the reported problem.

We will only provide information reasonably necessary to investigate or process the claim or otherwise as permitted by law.


13. SHIPPING PROVIDERS

We may provide information necessary to deliver your order to courier, postal and logistics providers.

This may include your:

  • name;

  • delivery address;

  • telephone number;

  • email address; and

  • order or delivery reference.

Delivery providers may use this information to deliver your parcel and provide delivery notifications.


14. OVERSEAS DISCLOSURE

Some of the service providers we use may operate or store information outside Australia.

This may include providers of:

  • website hosting;

  • ecommerce platforms;

  • cloud storage;

  • payment processing;

  • email communications;

  • analytics;

  • advertising;

  • customer support; and

  • other technology services.

As a result, personal information may be disclosed to or accessible from countries outside Australia.

Where practicable, we will identify in this policy the countries in which overseas recipients are likely to be located.

Likely countries may include: [LIST COUNTRIES, e.g. United States, New Zealand, Singapore, Ireland and other locations in which your service providers operate].

Where the Australian Privacy Principles apply, we will take reasonable steps required by applicable law in relation to overseas disclosures of personal information.


15. STORAGE AND SECURITY

We take reasonable steps to protect personal information we hold against misuse, interference, loss, unauthorised access, modification and disclosure.

Depending on the circumstances, security measures may include:

  • access controls;

  • password protection;

  • secure hosting;

  • encrypted communications;

  • payment security measures;

  • restricted administrative access;

  • security monitoring;

  • software updates;

  • backups; and

  • appropriate procedures for staff and service providers.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

If you believe your information or account has been compromised, please contact us promptly.


16. DATA BREACHES

If we become aware of a data breach involving personal information, we will investigate the incident and take appropriate steps to contain and remediate it.

Where the Notifiable Data Breaches scheme or another applicable law requires us to notify affected individuals and/or the Office of the Australian Information Commissioner, we will make the required notifications.


17. RETENTION OF PERSONAL INFORMATION

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to satisfy legal, accounting, taxation, warranty, fraud prevention and business record requirements.

The retention period may vary depending on the type of information.

When personal information is no longer required and we are not legally required to retain it, we will take reasonable steps to destroy or de-identify it where required by applicable law.


18. ACCESSING YOUR PERSONAL INFORMATION

Where applicable under Australian privacy law, you may request access to personal information we hold about you.

To request access, contact:

Email: [PRIVACY EMAIL]

We may need to verify your identity before providing access.

In some circumstances permitted by law, we may refuse access or provide only limited access. Where required, we will explain the reason for doing so.


19. CORRECTING YOUR PERSONAL INFORMATION

We take reasonable steps to ensure that personal information we hold is accurate, up to date, complete and relevant for the purposes for which it is used.

If you believe information we hold about you is incorrect, incomplete or out of date, please contact us at:

[PRIVACY EMAIL]

We will take reasonable steps to correct information where appropriate and required by law.


20. DELETING INFORMATION

You may contact us to request deletion of personal information we hold about you.

Whether information can be deleted will depend on the circumstances and applicable legal requirements.

We may need to retain certain information for purposes such as:

  • taxation and accounting records;

  • transaction records;

  • fraud prevention;

  • warranty claims;

  • product recalls;

  • dispute resolution; and

  • compliance with legal obligations.

Where information cannot reasonably or legally be deleted, we may continue to retain it subject to applicable privacy requirements.


21. CHILDREN

Our products and website are not specifically directed toward children.

We do not knowingly seek to collect personal information from children without appropriate authorisation where required.

If you believe a child has provided personal information to us in circumstances where it should not have been collected, please contact us.


22. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, manufacturers, social media platforms or other services.

We are not responsible for the privacy practices of independent third-party websites.

We recommend reviewing the privacy policy of any external website or service before providing personal information.


23. BUSINESS TRANSFERS

If our business or part of our business is sold, merged, reorganised or transferred, personal information may form part of the business records involved in that transaction.

Any handling of personal information in connection with such a transaction will be undertaken subject to applicable privacy laws.


24. LEGAL DISCLOSURES

We may disclose personal information where we are required or authorised to do so by law.

This may include disclosures to:

  • courts;

  • tribunals;

  • law enforcement;

  • regulators;

  • government agencies; or

  • other authorised bodies.

We may also use or disclose information where permitted by law to protect our legal rights, customers, employees, systems or property.


25. PRIVACY COMPLAINTS

If you believe we have mishandled your personal information or breached applicable privacy law, please contact us.

Privacy Contact: [NAME OR POSITION] Email: [PRIVACY EMAIL] Phone: [PHONE NUMBER] Address: [BUSINESS ADDRESS]

Please provide enough information for us to understand and investigate your complaint.

We will acknowledge and investigate privacy complaints and endeavour to respond within a reasonable period.

If you are not satisfied with our response and the Privacy Act applies to the matter, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).


26. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to:

  • our business;

  • our website;

  • technology;

  • service providers;

  • information-handling practices; or

  • applicable laws and regulations.

The current version will be published on our website and will display the date it was last updated.

We recommend reviewing this Privacy Policy periodically.


27. AUTOMATED DECISION-MAKING

We may use automated systems for ordinary ecommerce functions such as fraud detection, security monitoring, product recommendations, inventory management and website personalisation.

If we arrange for a computer program to use personal information to make, or do something substantially and directly related to making, a decision that could reasonably be expected to significantly affect an individual's rights or interests, we will provide information about that use in this Privacy Policy where required by applicable Australian privacy law.


28. CONTACT US

For questions, requests or complaints regarding privacy or this Privacy Policy, contact:


[STORE NAME]


Business Name: [BUSINESS NAME] ABN: [ABN] Address: [BUSINESS ADDRESS] Email: [PRIVACY EMAIL] Phone: [PHONE NUMBER] Website: [WEBSITE]

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